Getting Organized and Keeping records is Easy! Managing Your Horse Business and Making Money is equineGenie

Privacy statement

GenieCo, Inc. Website Privacy Statement
This document was last updated on June 20, 2011.

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS
   GenieCo, Inc. is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our websites. By accessing a GenieCo, Inc. website, you acknowledge and fully understand GenieCo's Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement
2. PARTICIPATING MERCHANT POLICIES
   Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in GenieCo, Inc. services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
3. INFORMATION WE COLLECT AND HOW WE USE IT
   GenieCo, Inc. collects certain information from and about its users two ways: directly from our Web Server logs and from the User.

• Web Server Logs
  When you visit our website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
  • your internet protocol address
  • type of computer or browser you use
  • number of links you click within the site
  • state or country from which you accessed the site
  • date and time of your visit
  • name of your internet service provider
  • web page you linked from to our site
  • pages you viewed on the site

• Personal Information of Users
  You may be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
  
  We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including:
  • to fulfill your requests for services
  • to protect ourselves from liability
  • to respond to legal process or comply with law, or
  • in connection with a merger, acquisition, or liquidation of the company

4. CHANGES TO THIS STATEMENT
GenieCo, Inc. has the discretion to occasionally update this privacy statement. When we do, we will also revise the "updated" date at the top of the Privacy page. We encourage you to periodically review this Privacy Statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this Privacy Statement and any updates.

5. CONTACTING US
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at customercare@genieatwork.com or send your comments to:

GenieCo, Inc.
Attention: Customer Care – Privacy Statement
636 E. Eisenhower Blvd., Suite 100
Loveland, CO 80537

GenieCo, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Shipping Policy Statement

GenieCo, Inc. Website Shipping Policy Statement
This document was last updated on June 20, 2011.

1. Shipping Methods GenieCo, Inc ships the equineGenie product throughout the 48 contiguous United States. Standard Shipping: $24.95 Shipping and Handling - FedEx Ground Expedited Shipping: $24.95 Shipping and Handling plus any expedited charges Saturday Delivery: $24.95 Shipping and Handling plus any Saturday delivery charges. Shipping times are subject to product availability. Our FedEx carrier requires a street address and phone number. We do not ship to P.O. Boxes. If a P.O. Box delivery is required, the product will be shipped USPS. The customer will be billed any additional charges when their product ships.
2. Order Cutoff Time Orders placed on a business day will be shipped within the next ten (10) business day after all funds are available to GenieCo, Inc. The customer will be notified if there is any additional delay due to material shortages or revision release timing.
3. International Shipping We accept orders from all international locations. We consider orders from Puerto Rico to be an international shipment. The standard shipping and handling charge applies, plus any additional shipping and custom charges. The customer can select FedEx International Economy or FedEx International Priority as their shipping method. The customer will be billed any additional charges when their product ships.
4. CHANGES TO THIS STATEMENT GenieCo, Inc. has the discretion to occasionally update this Shipping Policy Statement. When we do, we will also revise the “updated” date at the top of this Shipping Policy page.
5. CONTACTING US If you have questions regarding our Shipping Policy Statement, its implementation, failure to adhere to this Shipping Policy Statement and/or our general practices, please contact us at customercare@genieatwork.com or send your comments to:

GenieCo, Inc.
Attention: Customer Care – Shipping Policy
636 E. Eisenhower Blvd., Suite 100
Loveland, CO 80537

GenieCo, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Return Policy Statement

GenieCo, Inc. Website Return Policy Statement.
This document was last updated on June 20, 2011.

1. Return Period GenieCo, Inc. encourages you to install your products right away so that if there is a problem, you can return them before the return deadline. We accept returns and exchanges for up to 60 days after delivery. You can get full support for any product issues from GenieCo Customer Care for as long as you, the original owner, own the products.
2. Credit for Returns Payment for returns and exchanges will be issued once we confirm receipt of the undamaged merchandise. Merchandise must be returned with original packing, user guides and instruction manuals. Please be aware that it may take 20 business days to process your return and send your payment.
3. Refunds Tax (if applicable) is refunded with returns. The original shipping and handling charges are not refunded with returns. When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned with the original packing, user guides and instruction manuals.
4. CHANGES TO THIS STATEMENT GenieCo, Inc. has the discretion to occasionally update this Return Policy Statement. When we do, we will also revise the “updated” date at the top of this return Policy page.
5. CONTACTING US If you have questions regarding our Return Policy Statement, its implementation, failure to adhere to this return Policy Statement and/or our general practices, please contact us at customercare@genieatwork.com or send your comments to:

GenieCo, Inc.
Attention: Customer Care – Shipping Policy
636 E. Eisenhower Blvd., Suite 100
Loveland, CO 80537

GenieCo, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Customer Care Statement

GenieCo, Inc., Website Customer Care Statement.
This document was last updated on June 20, 2011.

We thank you for choosing a GenieCo product and Welcome to the Genie Team!!!

There is no charge for our Customer Care to the original purchaser and registered user of any GenieCo software management system. The no charge Customer Care includes software corrections, software revisions, installation help and ongoing system support.

Our goal is to provide you with the highest quality, friendly and effective customer care possible. You may contact us:

BY TELEPHONE:
Monday – Friday	9:00 am – 4:00 pm MST/MDT
1-888-678-4364
BY EMAIL:	Anytime - 24/7
customercare@genieatwork.com

BY WRITING US AT:
GenieCo, Inc.
Customer Care
636 E. Eisenhower Blvd., Suite 100
Loveland, CO 80537

We will make every effort to return phone calls and emails within 24 hours. You are welcome to make an appointment with us, should the above hours not work for you.

Sales Questions & Orders:
info@genieatwork.com
Call: 1.888.678.4364