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Shipping Policy Statement
Last Update: October 14, 2014

 

SHIPPING METHODS
GenieCo, Inc. ships all equineGenie products throughout the 48 contiguous United States. 

STANDARD SHIPPING:
$24.95 Shipping and Handling - FedEx Ground

EXPEDITED SHIPPING:
$24.95 Shipping and Handling plus any expedited charges

SATURDAY DELIVERY:
$24.95 Shipping and Handling plus any Saturday delivery charges.

Shipping times are subject to product availability.  Our FedEx carrier requires a street address and phone number.  We do not ship to P.O. Boxes.  If a P.O. Box delivery is required, the product will be shipped USPS.  The customer will be billed any additional charges when their product ships.

ORDER CUTOFF TIME
Orders placed on a business day will be shipped within the next ten (10) business day after all funds are available to GenieCo, Inc.  The customer will be notified if there is any additional delay due to payment problems, material shortages or software revision release timing.

INTERNATIONAL SHIPPING
We accept orders from all international locations.  We consider orders from Puerto Rico to be an international shipment.  The standard shipping and handling charge applies, plus any additional shipping and custom charges.  The customer can select FedEx International Economy or FedEx International Priority as their shipping method.  The customer will be billed any additional charges when their product ships.

We recommend downloading all international orders as the preferred delivery method. If an international order is downloaded the standard $24.95 Shipping and Handling still applies.

CHANGES TO THIS STATEMENT
GenieCo, Inc. has the discretion to occasionally update this Shipping Policy Statement. When we do, we will also revise the “updated” date at the bottom of this Shipping Policy page.

CONTACTING US
If you have questions regarding our Shipping Policy Statement, its implementation, failure to adhere to this Shipping Policy Statement and/or our general practices, please contact us at customercare@genieatwork.com or send your comments to: 

GenieCo, Inc.
Attention: Customer Care – Shipping Policy
PO Box 271924

Ft. Collins, CO 80527 

GenieCo, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question